Share :

Supporting workers experiencing a complex injury

Date: Wednesday 23 Jun 2021
Time 12:30PM - 1:00PM
AHRI Webinar
Price: AHRI Members - 0.00
Non Members - 50.00
CPD: 0.50
Enquiries: 03 9918 9200 (Short courses & Formal Education)
03 9918 9243 (Network Forums, Webinars & Events)

Supporting workers experiencing a complex injury

Supporting workers experiencing a complex injury


In 2019, 20 Youth Justice employees at Frank Baxter Centre suffered physical and psychological injuries from an inmate riot. This terrible flash point gave experts from icare, QBE and the Department of Communities and Justice (DCJ) the impetus to create a best practice method to better handle the fallout of these incidents - which are all-too-common in some workplaces. Research shows strengthening engagement between direct managers and psychologically injured workers improves return to work outcomes. With this knowledge, Connect & Care was collaboratively developed with icare, QBE and DCJ to strengthen leader-injured worker relationships in government agencies exposed to complex trauma. Connect & Care includes experiential education interventions based on adult learning principles, a research supported best practice checklist and an easily adaptable implementation template. The robust co-designed program helps leaders and managers provide support to workers experiencing a complex injury.

Speaker: Maddi Bailes, Client Engagement Manager, icare

Maddi Bailes is an insurance engagement leader who opens the line of communication between clients, customers, and businesses to solve problems. With over 15 years in both public and private sectors, Maddi has experience in personal injury litigation working with both injured workers and employers, executive relationship management, stakeholder collaboration, program design and strategic implementation. Maddi holds a Bachelor of Law and is completing a Bachelor of Art majoring in public relations.

Speaker: Farah Shams, Risk and Innovation Manager, QBE

Farah Shams is the Risk & Innovation Manager for QBE's Managed Fund Team. She is also a qualified and practicing Chiropractor with formal qualifications in Personal Injury Management. Farah has been in the injury management industry for over 5 years and has developed a strong passion for assisting people to better their health and quality of life. Farah works closely with multiple NSW government agencies and employers to promote and implement innovative programs and research to continually improve and refine how vulnerable individuals can be supported to recovery and work.

Further details

Time zone  East  Central  West
Check in time   12.25pm       11:55am       10:25am 
Session Start   12:30pm   12:00pm   10:30am 
Session Finish       1:00pm  12:30pm   11:00am 

To access this webinar you will receive an email with further instructions at 9:00am (AEST) on Wednesday 23 June. If you haven't received it in your inbox, please check your Junk mail folder.

All registered attendees will receive a copy of the webinar recording following the event.


Registration closes Tuesday 22 June 2021

Please proceed to the Checkout and Submit to finalise your registration.

Enquiries: email the AHRI CPD Events Team or phone 03 9918 9243

Online help: Please see the AHRI CPD Events FAQs

Terms & Conditions:  By registering to attend this AHRI event you agree to the Terms & Conditions

 If you are an organisational member you can register using the registration form.  
6/23/2021 12:30 PM - 1:00 PM
Webinar AHRI Webinar


Sign in to register, click Register Myself and select your Registration Option (if needed). Click Proceed to Checkout, confirm your details then pay with PayPal or enter your credit card details and click Submit Order.

You will receive an automatic email and receipt to confirm your registration.

If you do not have an existing AHRI account, please Create a new account. If you are not sure if you have an account contact AHRI via email or 03 9918 9200.

Terms and Conditions: Events | Short Courses | Formal Education | Mentoring