AHRI WEBINAR SERIES
In 2019, 20 Youth Justice employees at Frank Baxter Centre suffered physical and psychological injuries from an inmate riot. This terrible flash point gave experts from icare, QBE and the Department of Communities and Justice (DCJ) the impetus to create a best practice method to better handle the fallout of these incidents - which are all-too-common in some workplaces. Research shows strengthening engagement between direct managers and psychologically injured workers improves return to work outcomes. With this knowledge, Connect & Care was collaboratively developed with icare, QBE and DCJ to strengthen leader-injured worker relationships in government agencies exposed to complex trauma. Connect & Care includes experiential education interventions based on adult learning principles, a research supported best practice checklist and an easily adaptable implementation template. The robust co-designed program helps leaders and managers provide support to workers experiencing a complex injury.
Speaker: Maddi Bailes, Client Engagement Manager, icare
Maddi Bailes is an insurance engagement leader who opens the line of communication between clients, customers, and businesses to solve problems. With over 15 years in both public and private sectors, Maddi has experience in personal injury litigation working with both injured workers and employers, executive relationship management, stakeholder collaboration, program design and strategic implementation. Maddi holds a Bachelor of Law and is completing a Bachelor of Art majoring in public relations.
Speaker: Farah Shams, Risk and Innovation Manager, QBE
Farah Shams is the Risk & Innovation Manager for QBE's Managed Fund Team. She is also a qualified and practicing Chiropractor with formal qualifications in Personal Injury Management. Farah has been in the injury management industry for over 5 years and has developed a strong passion for assisting people to better their health and quality of life. Farah works closely with multiple NSW government agencies and employers to promote and implement innovative programs and research to continually improve and refine how vulnerable individuals can be supported to recovery and work.
|Check in time
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All registered attendees will receive a copy of the webinar recording following the event.
Registration closes Tuesday 22 June 2021
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