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Managing conflict and complexity in the workplace

Date: Wednesday 05 May 2021
Time 12:20PM - 1:30PM
Online via Zoom
QLD Townsville Network
Price: AHRI Members - 0.00
Non Members - 20.00
CPD: 1.00
Enquiries: 03 9918 9200 (Short courses & Formal Education)
03 9918 9243 (Network Forums, Webinars & Events)

Managing conflict and complexity in the workplace

Managing conflict and complexity in the workplace
You will receive the Zoom link to join the session 1-2 business days prior to the forum. A further reminder email with this link will be sent on the morning of the forum.


QLD Townsville Network

Managing Conflict and Complexity in the Workplace: Two models for deep thinking about resilience in the COVID environment.

This webinar will explore two ways to think more deeply about the ideas of complexity, resilience, and conflict in our workplaces. While the models have been evolving over time, their importance has been enlivened by the workplace changes emerging from COVID.

The first model, ‘Edge of Chaos’, challenges us to think about the pressures or influences which push teams towards the ‘accident boundary’, and the traits or characteristics which help teams to push back and continue to operate at an optimal point; the ‘edge of chaos’. What emerges from this model is that much of the resilience in complex organisations is non-technical; it’s about relationships and culture.

Taking the importance of relationships as a starting point, the second model challenges us to think about the neuroscience that drives conflict behaviour in our teams, and how we can use this knowledge to build the capacity of leaders and managers to have a more constructive approach to conflict.

Attendees will come away from this presentation with two new conceptual frameworks, and a handful of pragmatic strategies to build resilient teams.

This forum is suitable for:

HR Practitioners of all career levels and roles.

Speaker: Ben Freedman

Ben Freedman is a lecturer in conflict analysis, founder of AboutResolution, and patient safety specialist. He has a special interest in how health practitioners negotiate and engage in workplace conflict and the impact on safety culture. Ben has built on this interest through membership on the Queensland Paediatric Quality Council’s Clinical Incident Subcommittee, the Mental Health Alcohol and Other Drugs Branch Quality Assurance Committee, and the Townsville University Hospital’s Clinical Council.

Ben has a Masters in conflict management and resolution, and his research on healthcare workplace conflict has been published in Collegian, the Australasian Journal of Clinical Education, and ADR Research Network. Since founding AboutResolution, Ben has been engaged by a range of federal, state and private health organisations to consult, investigate and educate in the conflict resolution space. Ben is a nationally accredited mediator, currently working towards accreditation as a Family Dispute Resolution Practitioner.



Time zone  AEST  ACST  AWST
Check-in  12:20pm  11:50am  10:20am
Session Start   12:30pm    12:00pm  10:30am
Session Finish   1:30pm   1:00pm  11:30am


Registration closes: Tuesday 4 May 2021

Enquiries: email the AHRI CPD Events Team or phone 03 9918 9243

Online help: Please see the AHRI CPD Events FAQs

Terms & Conditions: By registering to attend this AHRI event you agree to the Terms & Conditions 

5/05/2021 12:20 PM - 1:30 PM
Online via Zoom QLD Townsville Network, QLD AUSTRALIA


Sign in to register, click Register Myself and select your Registration Option (if needed). Click Proceed to Checkout, confirm your details then pay with PayPal or enter your credit card details and click Submit Order.

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Terms and Conditions: Events | Short Courses | Formal Education | Mentoring