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NSW Health, Safety & Wellbeing Network Forum

Date: Thursday 30 May 2019
Time 7:45AM - 9:00AM
Venue: McCullough Robertson Lawyers
MLC Building
Lvl 32, 19 Martin Place
Sydney
Price: AHRI Members - 0.00
Non Members - 20.00
CPD: 1.00
Enquiries: Phone: 03 9918 9243

NSW Health, Safety & Wellbeing Network Forum

NSW Health, Safety & Wellbeing Network Forum

Check in time – 7.45 am
Session start – 8.00 am
Session finish – 9.00 am

Public transport access via Martin Place or Town Hall stations. Parking is accessible via Wilsons Parking at 19 Martin Place.

Respect, resilience and resistance: Reducing employee-targeted dysfunctional customer behaviour

icare NSW is the guest presenter at the May AHRI Health, Safety and Wellbeing Network Forum.

Andrew Ellery, Program Manager Community Impact at icare NSW will present an overview of the research-driven trial to stamp out customer aggression in the retail and hospitality sectors.

This Network Forum will cover:

  • Recently commissioned research into customer aggression
  • icare’s intervention program trial recently launched with the Reject Shop and KFC
  • Insights that can be drawn from the research and trial to apply to other sectors that face verbal aggression, bullying and harassment behaviours in the workplace

    This is an excellent opportunity to:
  • Gain insights into how to apply lessons from icare’s research and program trial to your own context with your own teams
  • Learn about state-wide trends in mental health and wellbeing issues
  • Participate in discussion with industry peers

     

    Speaker: Andrew Ellery, Program Manager, Community Impact, icare NSW

     

    Registration

    You will receive an automatic email and receipt to confirm your registration.

    Registration closes Tuesday 28 May 2019

    Enquiries: email the AHRI CPD Events Team or phone 03 9918 9243

    Online help: Please see the AHRI CPD Events FAQs

  • When
    30/05/2019 7:45 AM - 9:00 AM
    Where
    McCullough Robertson Lawyers MLC Building Lvl 32, 19 Martin Place Sydney, NSW 2000 AUSTRALIA
    Registration not available.
     

    Register

    To register for this event, sign in with your username and password and then click the applicable link or the Register Myself button if displayed. To finalise your registration, click Proceed to Checkout, confirm all details are correct and enter your credit card details. Click Submit Order.

    You will receive an automatic email and receipt to confirm your registration.

    If you do not have an existing AHRI account, please Create a new account and follow the prompts, before following the registration steps.

    If you are not sure whether you have an account please contact the CPD Events team on +61 3 9918 9243.